Returns & Refund Policy

At Bagination, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy outlines the terms under which you can return products and request a refund or exchange.

ELIGIBILITY FOR RETURNS

  • Return Window: You may return eligible items within 7 days of receiving your order.
  • Condition of Items: To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, altered, or damaged are not eligible for return.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process any returns.

NON-RETURNABLE ITEMS

Certain items are not eligible for return, including but not limited to:

  • Products that have been used or show signs of wear.
  • Custom or personalized products.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

RETURN PROCESS

  • Initiating a Return: To initiate a return, please fill and submit the form on your right or contact our customer service team at contact@bagination.com with your order number and reason for return. Our team will guide you through the process.
  • Shipping Your Return: After your return is approved, securely package the items and ship them to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Return Shipping Label: If you are required to return the item, you may either use your own shipping method or request a prepaid return shipping label from us. The cost of the return label will be deducted from your refund.

Return Request Form

At Bagination, we strive to ensure your satisfaction with every purchase. If you need to return an item, please note the following details regarding our refund process:

  • Refund Process: Refunds are processed 7 days after we receive the returned product and complete all necessary quality checks. The refund will be issued according to the payment method used for the original purchase.
  • Exchanges: If you choose to exchange an item, please be aware that refunds will not be issued. The replacement product will be shipped only after we have received and inspected the original item. For more detailed information on how exchange work, please refer to the Exchanges tab.
  • Non-Refundable Shipping Costs: Please note that shipping charges are non-refundable. This applies to both the initial shipping costs and any return shipping fees.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, missing parts, or items returned after the return window has closed).

For further assistance or questions, feel free to contact our customer service team. We’re here to help make your experience smooth and satisfactory.

If you need to exchange a product, we’re here to assist. You can request an exchange within 7 days of receiving your order if you encounter issues such as a damaged item, a defect, or an incorrect size. To start the process:

  • Request an Exchange: Follow the steps outlined in our Returns Flow and submit an Exchange Request. Our team will review your request and, if approved, arrange for the pickup of the original item.
  • Conditions for Exchange: Ensure that the product is unused, unwashed, and retains all original tags. It must be returned in its original packaging along with the invoice copy. We will only process the exchange after receiving and inspecting the returned product.
  • Shipping Charges: If the exchange is due to a fault or an error on our part, no shipping charges will apply for returning the item or sending the replacement. However, if the exchange is for any other reason, such as a change of mind, you will need to cover the shipping costs for both the return and the replacement.
  • Refunds: Please note that exchanges do not qualify for refunds. If an exchange cannot be completed due to stock issues or other reasons, you may request a return instead. For details on refunds, please refer to our Refund Policy.

We aim to make the exchange process as seamless as possible. Should you have any questions or require assistance, please contact our customer service team.